Análise da interferência humana em uma linha de candies de uma empresa alimentícia
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Data
2023-06
Autores
Orientador
Costa, Manfred
Banca
Rosário, Cláudio Roberto Do
Heberle, José Roberto
Título do periódico
ISSN
Título do Volume
Editor
Resumo
As organizações trabalham para que seus produtos sejam aceitos diante do atual mercado competitivo, bem como, conseguir bons indicadores de produtividade, uma maior velocidade de entrega e garantindo a qualidade do bem ou serviço. Dessa forma, este estudo tem como objetivo entender a influência da interferência humana nos processos de uma linha de produção de candies e verificar possibilidades de implementação de melhorias na eficiência operacional. Para isso foi desenvolvido uma pesquisa científica de natureza aplicada com objetivo exploratório e descritivo, utilizando o método de abordagem qualitativo, e sendo classificada como uma pesquisa-ação quanto aos procedimentos. O estudo contextualiza o objeto de estudo, apresentado por meio de mapeamento as operações que fazem parte do processo de produção do produto que representa cerca de 13% do total de volume da empresa. Como forma de aprofundar e tornar o estudo de caráter inédito foi desenvolvido e aplicado um questionário baseado em perguntas voltadas para o levantamento de evidências ou percepções de anomalias, perdas ou desperdícios, com ênfase na influência humana. A partir dos relatos obtidos nas entrevistas foi realizada uma análise e encontradas possíveis causas que levam às falhas humanas a influenciarem nos indicadores (OEE e perdas orgânicas). Identificadas as causas por meio do diagrama de Ishikawa, foi elaborado uma proposta de plano de ação para cada uma das causas com base na metodologia do 5W2H. As ações que constam no plano são sugestões para caso a empresa julgue necessário aplicar, sendo que algumas delas já foram implementadas e estão sendo seguidas. A partir da realização deste estudo foi possível entender quais são as causas que levam os funcionários a cometerem falhas na linha de produção e quais são as interferências que ocasionam nos indicadores.
Organizations work so that their products are well accepted by the market, targeting get good productivity indicators, a better delivery speed, with less resources and making sure that their products have good quality. With that in mind, this study has the objective of understanding the influence of human interference in the industrial processes of a Candy Factory, while also investigating the possibilities of applying improvement measures on the operacional efficiency. Considering this, an applied scientific research was developed, with exploratory and descriptive objectives, using a method qualitative. This research is classified as a investigation-action regarding the procedures. This research contextualizes the object of the study, presenting through mapping the operations that are part of the production process of the item that represents about 13% of the total volume of the company. As a way of deepening and making the study unprecedented, questionnaires were made and applied, with questions about perception of anomalies and losses, with an emphasis on the human influence. Based on the information gathered from the questionnaire, an analysis has been made, and possible causes of human failure have been found. These can influence the Overall Equipment Effectiveness (OEE), organic losses and packing indicators. After identifying the causes utilizing the Ishikawa diagram, a proposal of a plan of action has been made, based on the 5W2H model. The actions found in the plan are suggestions that the enterprise can evaluate and implement if it feels it’s necessary. Some of them have already been applied and are being followed. Through this study, it was possible to understand which causes influence the employees to commit failures in the production line and what are the interferences that impact on the indicators.
Organizations work so that their products are well accepted by the market, targeting get good productivity indicators, a better delivery speed, with less resources and making sure that their products have good quality. With that in mind, this study has the objective of understanding the influence of human interference in the industrial processes of a Candy Factory, while also investigating the possibilities of applying improvement measures on the operacional efficiency. Considering this, an applied scientific research was developed, with exploratory and descriptive objectives, using a method qualitative. This research is classified as a investigation-action regarding the procedures. This research contextualizes the object of the study, presenting through mapping the operations that are part of the production process of the item that represents about 13% of the total volume of the company. As a way of deepening and making the study unprecedented, questionnaires were made and applied, with questions about perception of anomalies and losses, with an emphasis on the human influence. Based on the information gathered from the questionnaire, an analysis has been made, and possible causes of human failure have been found. These can influence the Overall Equipment Effectiveness (OEE), organic losses and packing indicators. After identifying the causes utilizing the Ishikawa diagram, a proposal of a plan of action has been made, based on the 5W2H model. The actions found in the plan are suggestions that the enterprise can evaluate and implement if it feels it’s necessary. Some of them have already been applied and are being followed. Through this study, it was possible to understand which causes influence the employees to commit failures in the production line and what are the interferences that impact on the indicators.
Descrição
Palavras-chave
Indicadores; Interferência Humana; Análise de Causas; Performance indicators; Human interference; Analysis causes
Citação
BATTISTI, Paula Goergen. ANÁLISE DA INTERFERÊNCIA HUMANA EM UMA LINHA DE CANDIES DE UMA EMPRESA ALIMENTÍCIA. 2023. Monografia (Graduação em Engenharia de Produção) – Universidade do Vale do Taquari - Univates, Lajeado, 29 jun. 2023. Disponível em: http://hdl.handle.net/10737/3628.