Indicadores de gestão com base nas ISOS 9001, 14001 e 26001 aderentes às micro e pequenas empresas
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Date
2020-03
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Feil, Alexandre André
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Abstract
Na conscientização da humanidade para produção e consumo que não comprometam as gerações futuras de atenderem suas necessidades, as organizações estão incorporando estratégias limpas para serem mais sustentáveis e melhorarem sua confiança frente aos stakeholders. No atendimento destas perspectivas, as organizações tem adotado as normas da International Organization for Standardization (ISO) 14001 (Sistema de gestão ambiental), ISO 26001 (Sistema de gestão da responsabilidade social) e ISO 9001 (Gestão da qualidade total) como estratégias para melhorarem o desempenho da gestão dos processos produtivos e da qualidade dos produtos e serviços. No entanto, a adoção das ISOs pelas micro e pequenas empresas é considerada como mais um custo. Neste sentido, este estudo objetivou propor um conjunto de indicadores de gestão baseados nas ISOs 14001, 26001 e 9001 para aplicação nas micro e pequenas empresas. Os procedimentos metodológicos na condução desta pesquisa em relação à abordagem do problema foi qualiquantitativa, aos objetivos foi descritiva e aos procedimentos técnicos utilizados correspondeu a pesquisa documental, pesquisa survey e estudo de caso. As técnicas de análise empregadas foram a análise de conteúdo e a análise estatística. A integração das normas ISO ocorreu por pesquisa documental e análise de conteúdo das normas ISO 9001, 14001 e 16001, resultando em 88 critérios integrados. Os indicadores identificados, por meio da análise de conteúdo, foram extraídos de quatro artigos que abordaram o estudo dos indicadores em micro e pequenas empresas, resultando em 63 indicadores para 14 critérios das ISOs e que foram utilizados para a seleção do conjunto de indicadores. A seleção dos indicadores ocorreu por meio da escala Likert em conjunto com a análise estatística que resultou em 51 indicadores distribuídos em 15 sociais, 15 ambientais, 11 de estrutura de gestão e estrutura física e 10 econômicos. A atribuição dos parâmetros de mensuração ocorreu por meio de mensuração quantitativa e qualitativa, levando em consideração a disponibilidade, a facilidade de acesso às informações e reduzido custo para as micro e pequenas empresas. A aplicação do conjunto de indicadores por meio do estudo de caso ocorreu em uma pequena empresa do setor moveleiro, na qual pode-se evidenciar que 80% dos indicadores sociais, 53,3% dos indicadores ambientais, 91% dos indicadores estruturais e 60% dos indicadores econômicos foram os que apresentaram o melhor desempenho. A utilização do conjunto de indicadores proposto também permite que as organizações se utilizem dos benefícios esperados pela implantação das ISOs, mesmo que não as implantem, como por exemplo o uso eficiente dos recursos, redução de desperdício, melhoria da saúde e segurança para os funcionários. Assim, a utilização do conjunto de indicadores permite uma rápida análise do desempenho 3 da organização devido à utilização de apenas quatro gráficos em relação às dimensões ambiental, social, estrutural e econômica, proporcionando uma oportunidade de agir frente aos aspectos frágeis e auxiliando a organização na tomada de decisão.
In humanity's awareness to production and consumption that doesn ´t compromise future generations to meet their needs, organizations are incorporating clean strategies to be more sustainable and improve the trust between them and their stakeholders. In order to fulfil these perspectives, organizations have adopted the standards of the International Organization for Standardization (ISO) 14001 (Environmental management system), ISO 26001 (Social responsibility management system) and ISO 9001 (Total quality management) as strategies to improve the performance of production processes management and the quality of products and services. However, the adoption of ISOs by micro and small companies is considered as another cost. In this sense, this study aimed to propose a set of management indicators based on ISOs 14001, 26001 and 9001 for application in micro and small companies. The methodological procedures in conducting this research in relation to addressing the problem were qualitative and quantitative approach, the objectives were descriptive and as technical procedures were used documentary research, survey research and case study. The analysis techniques employed were content analysis and statistical analysis.The integration of the ISO standards was performed through documentary research and content analysis of the ISO 9001, 14001 and 16001 standards, resulting in 88 integrated criterions. The identified indicators, through content analysis, were extracted from four articles that presented studies of indicators in micro and small companies, resulting in 63 indicators for 14 ISO criterions and employing selection of indicators. The selection of indicators occurred through the Likert scale in conjunction with the statistical analysis that resulted in 51 indicators distributed in 15 social dimension, 15 environmental dimension, 11 management and physical structures and 10 economic dimension. The assignment of measurement parameters was performed through quantitative and qualitative measurement, taking into account availability, easy access to the informations and reduced cost for micro and small companies. The application of the set of indicators occurred in a small company of the furniture sector. 80% of social indicators, 53.3% of environmental indicators, 91% of structural indicators and 60% of the economic indicators showed up and may be considered as best performance. The use of the proposed set of indicators also enables organizations to meet expected advantages from the implementation of ISOs, even if they do not implement them, such as the efficient use of resources, waste reduction, health and 5 safety improvement for employees. Thus, the use of the set of indicators allows a quick analysis of the organization's performance due to the use of only four graphs in relation to the environmental, social, structural and economic dimensions, providing an opportunity to act in the face of fragile aspects and assisting the organization in decision-making process.
In humanity's awareness to production and consumption that doesn ´t compromise future generations to meet their needs, organizations are incorporating clean strategies to be more sustainable and improve the trust between them and their stakeholders. In order to fulfil these perspectives, organizations have adopted the standards of the International Organization for Standardization (ISO) 14001 (Environmental management system), ISO 26001 (Social responsibility management system) and ISO 9001 (Total quality management) as strategies to improve the performance of production processes management and the quality of products and services. However, the adoption of ISOs by micro and small companies is considered as another cost. In this sense, this study aimed to propose a set of management indicators based on ISOs 14001, 26001 and 9001 for application in micro and small companies. The methodological procedures in conducting this research in relation to addressing the problem were qualitative and quantitative approach, the objectives were descriptive and as technical procedures were used documentary research, survey research and case study. The analysis techniques employed were content analysis and statistical analysis.The integration of the ISO standards was performed through documentary research and content analysis of the ISO 9001, 14001 and 16001 standards, resulting in 88 integrated criterions. The identified indicators, through content analysis, were extracted from four articles that presented studies of indicators in micro and small companies, resulting in 63 indicators for 14 ISO criterions and employing selection of indicators. The selection of indicators occurred through the Likert scale in conjunction with the statistical analysis that resulted in 51 indicators distributed in 15 social dimension, 15 environmental dimension, 11 management and physical structures and 10 economic dimension. The assignment of measurement parameters was performed through quantitative and qualitative measurement, taking into account availability, easy access to the informations and reduced cost for micro and small companies. The application of the set of indicators occurred in a small company of the furniture sector. 80% of social indicators, 53.3% of environmental indicators, 91% of structural indicators and 60% of the economic indicators showed up and may be considered as best performance. The use of the proposed set of indicators also enables organizations to meet expected advantages from the implementation of ISOs, even if they do not implement them, such as the efficient use of resources, waste reduction, health and 5 safety improvement for employees. Thus, the use of the set of indicators allows a quick analysis of the organization's performance due to the use of only four graphs in relation to the environmental, social, structural and economic dimensions, providing an opportunity to act in the face of fragile aspects and assisting the organization in decision-making process.
Description
Keywords
Integração das normas ISO; Indicadores; Triple Bottom Line; Micro e pequenas empresas; Integration of ISO standards; Indicators; Micro and small companies
Citation
REITER, Iane De Brito. Indicadores de gestão com base nas ISOS 9001, 14001 e 26001 aderentes às micro e pequenas empresas. 2020. Dissertação (Mestrado) – Curso de Sistemas Ambientais Sustentáveis, Universidade do Vale do Taquari - Univates, Lajeado, 27 mar. 2020. Disponível em: http://hdl.handle.net/10737/2955.