Treinamento e eficácia operacional: um estudo de caso
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Data
2017-01
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Orientador
Diedrich, Hélio
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Resumo
O ambiente no qual as empresas atuam, um mercado globalizado com grande oferta de produtos, contribui para o aumento da competição. Esse cenário impõe às empresas a necessidade de se diferenciarem para manterem-se no mercado. Diante disso, o Treinamento Operacional surge como uma alternativa para elevar a performance dos operadores de produção, sendo ministrado por um instrutor plenamente habilitado para tal fim. Este artigo aborda a importância do Treinamento Operacional na formação das pessoas, como fator determinante para a alavancagem da Eficiência Operacional e para a melhoria dos resultados de produtividade e qualidade. Resultado de pesquisa, o presente trabalho apresenta um estudo de caso, tendo como campo o setor de Impregnação de Papel de uma indústria do segmento de madeira reconstituída. No setor trabalham 15 operadores de produção, divididos em três turnos de trabalho e, para a presente análise, os funcionários foram submetidos a um programa de treinamento operacional. O objetivo é evidenciar a eficácia do treinamento operacional relacionada com as suas atividades, além de instruí-los em relação aos objetivos da empresa e as metas de produtividade relacionadas ao setor. O treinamento utilizado teve como modelo um método desenvolvido durante a 1ª Guerra Mundial: o método Charles Allen ou método dos Quatro Passos. Ele consiste em: 1- Preparação, 2-Apresentação, 3-Aplicação e 4-Verificação. A partir desse método, outros modelos surgiram, como o TWI (Training Within Industry), utilizados na 2ª Guerra Mundial e as famosas Metodologias Japonesas. O resultado deste estudo demonstrou que o treinamento aplicado conforme as orientações de Allen melhoraram significativamente o desempenho dos colaboradores, cuja eficiência impactou positivamente na rotina das atividades e foram evidenciadas nos indicadores operacionais do setor de Impregnação.
The environment in which the companies operate, through a wide range of products, contributed to an increased competition, makes companies to differentiate themselves to keep ahead on market competition. Given the circumstances, the Operational Training emerges as a strategy to increase the performance of production operators, being taught by a fully qualified instructor for this purpose. This article discusses the importance of Operational Training in people qualification (or development), as a determinant factor for leverage operational efficiency and improving productivity and quality results. In this context, this research shows a case of study, having as backdrop an industry the paper impregnation sector of reconstituted wood segment, in which employees were subjected to an operational training program. In this sector, works fifteen production operators, divided into three shifts. The aim is to demonstrate the effectiveness of operational training related to their activities, as well as instruct them according to the company’s aim and productivity goals related to this sector. The training used was modeled on a method created during the 1st World War, the Charles Allen method or method of the Four Steps, consisting of: 1- Preparation, 2- Presentation, 3-Application and 4- Check. From this method other models have emerged, such as the TWI (Training Within Industry) used in the 2nd World War and the famous Japanese Methodologies. The results of this study showed that training applied as the Allen guidelines have significantly improved the employee’s performance, which affected positively on the efficiency of routine activities and were shown on the operational indicators of Impregnating sector.
The environment in which the companies operate, through a wide range of products, contributed to an increased competition, makes companies to differentiate themselves to keep ahead on market competition. Given the circumstances, the Operational Training emerges as a strategy to increase the performance of production operators, being taught by a fully qualified instructor for this purpose. This article discusses the importance of Operational Training in people qualification (or development), as a determinant factor for leverage operational efficiency and improving productivity and quality results. In this context, this research shows a case of study, having as backdrop an industry the paper impregnation sector of reconstituted wood segment, in which employees were subjected to an operational training program. In this sector, works fifteen production operators, divided into three shifts. The aim is to demonstrate the effectiveness of operational training related to their activities, as well as instruct them according to the company’s aim and productivity goals related to this sector. The training used was modeled on a method created during the 1st World War, the Charles Allen method or method of the Four Steps, consisting of: 1- Preparation, 2- Presentation, 3-Application and 4- Check. From this method other models have emerged, such as the TWI (Training Within Industry) used in the 2nd World War and the famous Japanese Methodologies. The results of this study showed that training applied as the Allen guidelines have significantly improved the employee’s performance, which affected positively on the efficiency of routine activities and were shown on the operational indicators of Impregnating sector.
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Palavras-chave
Treinamentos Operacionais; Eficiência Operacional; Produtividade
Citação
NUNES, Cássio Martins. Treinamento e eficácia operacional: um estudo de caso. 2016. Artigo (Graduação) – Curso de Administração - LFE Administração de Empresas, Universidade do Vale do Taquari - Univates, Lajeado, 22 jun. 2016. Disponível em: http://hdl.handle.net/10737/1223.