Absenteísmo nas consultas odontológicas e seus motivos: uma revisão de literatura
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Date
2024-08-06
Authors
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Alves, Alessandro Menna
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Pires, Carine Weber
Peixoto, João
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Abstract
O SUS vem cada vez mais se aprimorando na prestação de serviços odontológicos e contraponto a essa evolução vem aparecendo cada dia mais as dificuldades relacionadas ao absenteísmo das consultas odontológicas, o que compromete a resolutividade dos serviços prestados. O objetivo deste estudo é entender e se aprofundar um pouco mais nos motivos que acarretam ao aumento do absenteísmo e compreender a relação entre o absenteísmo, o usuário e o serviço público de saúde, com fins de esclarecer e discutir estratégias para a minimização da dificuldades percebidas na adesão dos serviços de saúde bucal. Foi realizada a pesquisa ‘’ absenteísmo em consultas odontológicas e seus principais motivos ‘’ utilizando como descritores absenteísmo, consultas odontológicas e motivos do absenteísmo. Além disso pesquisou-se sobre a ‘‘formação do SUS’’ tendo como descritores SUS e Leis de regulamentação. Dentre os principais motivos para as faltas temos como principais o esquecimento, horários incompatíveis entre o trabalho e o serviço de saúde, insatisfação com o grau de exigência do cirurgião dentista, saúde ou sem o acompanhante. O absenteísmo se caracteriza como um problema na assistência a saúde pública, gerando não só danos à assistência como também desperdícios de recursos públicos. Os profissionais de saúde devem estar cientes dos fluxos de trabalho e das necessidades apresentadas pela comunidade em que estão inseridos visando apresentar maior resolutividade.
The SUS has been increasingly improving in the provision of dental services and as a counterpoint to this evolution, difficulties related to absenteeism from dental appointments are increasingly emerging, which compromises the resoluteness of the services provided. The objective of this study is to understand and delve a little deeper into the reasons that lead to an increase in absenteeism and to understand the relationship between absenteeism, the user and the public health service, with the aim of clarifying and discussing strategies for minimizing perceived difficulties. in adherence to oral health services. The research “absenteeism in dental appointments and its main reasons” was carried out using absenteeism, dental appointments and reasons for absenteeism as descriptors. In addition, research was carried out on the ‘‘formation of the SUS’’ using SUS and regulatory laws as descriptors. Among the main reasons for absences are forgetfulness, incompatible schedules between work and the health service, dissatisfaction with the degree of demand from the dental surgeon, health or without a companion. Absenteeism is characterized as a public health care problem, generating not only damage to care but also waste of public resources. Health professionals must be aware of the workflows and needs presented by the community in which they operate in order to provide greater resolution.
The SUS has been increasingly improving in the provision of dental services and as a counterpoint to this evolution, difficulties related to absenteeism from dental appointments are increasingly emerging, which compromises the resoluteness of the services provided. The objective of this study is to understand and delve a little deeper into the reasons that lead to an increase in absenteeism and to understand the relationship between absenteeism, the user and the public health service, with the aim of clarifying and discussing strategies for minimizing perceived difficulties. in adherence to oral health services. The research “absenteeism in dental appointments and its main reasons” was carried out using absenteeism, dental appointments and reasons for absenteeism as descriptors. In addition, research was carried out on the ‘‘formation of the SUS’’ using SUS and regulatory laws as descriptors. Among the main reasons for absences are forgetfulness, incompatible schedules between work and the health service, dissatisfaction with the degree of demand from the dental surgeon, health or without a companion. Absenteeism is characterized as a public health care problem, generating not only damage to care but also waste of public resources. Health professionals must be aware of the workflows and needs presented by the community in which they operate in order to provide greater resolution.
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Keywords
Odontologia; Absenteísmo; Causalidade; Absenteeism; Reasons; Odontology
Citation
BUSATTO , Luís Eduardo. Absenteísmo nas consultas odontológicas e seus motivos: uma revisão de literatura. 2024. Artigo (Graduação) – Curso de Odontologia, Universidade do Vale do Taquari - Univates, Lajeado, 11 jul. 2024. Disponível em: http://hdl.handle.net/10737/4565.